T&Cs

Terms & Conditions

Policy

PEACE LOVE CRYSTALS™ uses SSL (Secure Sockets Layer) technology to encrypt communications between the user and the web server. Our site is completely secure, not just when you “Sign in”, “Create an account” or “Checkout” every page is protected by SSL. You will see a padlock icon or https:// in the address bar before www.peacelovecrystals.com.au, this assures you that all pages are secure. Click on the padlock for information about our DigiCert SSL certificate. Having a SSL Certificate helps to prevent hackers from getting your information from our site. We are committed to keeping your personal information safe. When entering personal information always check the website is using a SSL Certificate before entering any personal information on any site.

At PEACE LOVE CRYSTALS™ we are committed to protecting your privacy. We will only use the information that we collect about you lawfully.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will give you the chance to refuse any marketing email from us.

The type of information we will collect about you includes:
* your name
* address
* phone number
* email address
* Your orders

PLEASE NOTE... We do not keep your credit card details in our databases. All online transactions are done via Afterpay Stripe (credit Card) or direct deposit.
We will never collect sensitive information about you without your explicit consent, nor will we sell or give your personal information to anyone or company in accordance to law.

The information we hold will be accurate and up to date. You can check the information that we hold about you by logging into your account. If you find any inaccuracies you can update or e-mail us and we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us.

Payment Methods

We accept the following payments methods... Pay the way you want...

afterpay, ZIP Pay/Money, Google Pay, Apple Pay, AliPay, MasterCard, VISA, American Express or direct deposit to National Bank Australia (NAB).

Please Note Laybuy is no longer available.

afterpay

Full details please see Afterpay Terms of Service prior to using this payment option... https://www.afterpay.com/en-AU/terms-of-service
ZIP

Checkout minimum is $25. Click on Here for more information about Zip. We have a dedicated page with all the information you need.

Credit Cards and Digital Wallets by Stripe

Accepted credit cards: VISA - MasterCard - American Express.

Accepted digital wallets: Apple Pay* - Google Pay.

*Please Note: Apple Pay is only available as an option on the "View Cart" page and only when using a compatible iPad or iPhone on the Safari internet browser. To pay with Apple Pay please click on "My Cart located in the top right hand corner then "View Cart" to see the Apple Pay payment option. Apple Pay option is not visible in checkout. How to setup up Apple Pay on your iPhone or iPad.

Direct Deposit

We also accept direct deposits, if paying by direct deposit ensure you include the "Order Number" as the reference during the transaction Direct deposit orders will only be shipped once the funds have cleared. It can take 2 business days or more before funds have cleared unless you bank with NAB. We bank with NAB so if you bank with them too your funds are usually transferred immediately, therefore your order will be shipped within the week order was placed.

Please keep in mind transferring funds from a bank other than NAB may take longer for funds to reach us, which will delay shipping.

Products Details

Images

The images on this site are for illustration purposes and may or may not represent the actual size, however they, in most cases, will represent the actual product. In the "Product Description" it will indicate the approximate size and if the product will be the actual product you will receive. This means what you see is what you get. One of a kind crystals can only be purchases with a quantity of "1", if you want "2" crystals of the same type you will need to choose them both individually. However, some products such as Tumbled Stones and Bracelets can be purchase by the quantity where stock permits.

Product Measurements

The measurements provided on this site are measured in millimetres (mm) or centimetres (cm). The measurements will indicate the maximum dimensions of the object. i.e measurements may be from the average widest point to point. Because images on this site are for illustration purposes, they may or will not represent the actual size, please use measurement provided to grasp the approximate actual size. The weight is measured in grams or kilograms. Measurements are provided as a guide and may contain discrepancies and/or errors. we do our best to make sure we give you approximate measurements to give you an idea of its approximate size.

Delivery Process

At PEACE LOVE CRYSTALS we take serious care in packing for delivery, all purchases are packed for your purchase to arrive undamaged and on time. All orders are shipped either the same day or the next business day, excluding weekends and public holidays. We strive to process and dispatch your order promptly to ensure fast delivery. Orders placed with direct deposit will be sent once funds arrive in our account. PEACE LOVE CRYSTALS will contact you via email or phone if there are any delays known or expected. We also send progress emails, when you receive the email "Shipped" your order is on the way. this email will also have a tracking number for your convenience.

If your purchase is a gift your Tax Invoice will be email to you and we will only include a "Packing Slip" with the goods. Billing details for the Tax Invoice and the recipient's Details for Shipping. Please make sure you advise that your purchase is a gift and a note to the recipient in the comments.

Aramex Australia (formerly Fastway) Couriers is also available for shipping, however not available at checkout. We may use Aramex instead of Australia Post from time to time at our discretion. You may request Aramex, however charges may apply. Please email info@peacelovecrystals.com.au

Free Shipping for Australian Addresses Only*

Free shipping is available for orders over $85 to Australian addresses only. To qualify for free shipping your order total amount must be or exceed $85. Once your order reaches $85 the option to choose "Free Shipping" is displayed at the checkout. We use Parcel Post by Australia Post for free shipping, however from time to time we may use a different method. Free shipping does not include Express Post, however you can choose this options at checkout at your cost. Please Note. If using a coupon or promo code for a discount Free Shipping is calculated on the discounted total. i.e Discounted total must be over $85.

*Products with fixed prices for shipping are excluded. These are usually larger items over 10kg.

Note: Free Shipping can be used with other discount offers when available.

Paid Shipping Australia Post

PEACE LOVE CRYSTALS uses Australia Post for delivering your goods in most occasions.

Australia Post Express Post
Next business day delivery within Australia
Need your parcel to arrive tomorrow? Australia Post Express Post parcel service is a simple and cost-effective next business day delivery service for items that weigh up to 22kg.
Benefits
Guaranteed next business day delivery*
Tracking included

*The national next business day delivery network operates between all capital cities (except Darwin and in Perth CBD only) and some major centres.

Australia Post Parcel Post
Regular parcel delivery within Australia
Australia Post Regular Parcel Post service is cost-effective and reliable, delivering parcels of up to 22kg in 2 or more business days*.
Benefits
Economical domestic delivery

*Within Australian capital cities, may take longer for rural areas.

International Delivery

Australia Post International Air
When time matters and still affordable delivery
Airmail makes it easy to send parcels up to 5kg to virtually anywhere in the world. Cost to this service include a $5.00 tracking fee.
Benefits
• Reliable delivery to more than 190 countries in 10 to 21 business days• - Less expensive than courier services

UPS
Leading the industry and connecting the world. Choose from the available UPS services for you destination. Delivery to most countries will vary from 3 to 5 days.

Returns

At PEACE LOVE CRYSTALS™ we want all our customers to be delighted with their purchase. If for some reason you are not completely satisfied with your purchase please submit a return request by logging into your account. Once logged in find the order you wish to return then click the Return Items link. Requests to return items within 7 days of receipt date.

If requesting a return by email, please send to info@peacelovecrystals.com.au or use contact us form with the following information, however the method above is recommended.

1) Content of e-mail:
Full Name
Order number (found on receipt)
Please explain why you are not satisfied with your purchase?
Details of the item you want to return.

Return Process
PEACE LOVE CRYSTALS™ will then evaluate the reason of your wish to return your purchase. If a valid reason is given within the 7 day time line we will e-mail you back with a reference number and instructions on what to do next. (Do not send any items back to PEACE LOVE CRYSTALS without a reference number.) PEACE LOVE CRYSTALS™ will not refund the delivery cost or the delivery cost of returning the item/s purchased.
All returns must be returned in there original condition and packaging, with tags still attached within 7 days of the receipt date, for a full refund of the purchase price.
Once your purchase has been returned to PEACE LOVE CRYSTALS™ (in its original condition with tags still attached if applicable) PEACE LOVE CRYSTALS will refund either by store credit or the same method you used to pay. If your payment method incurs fees these fees will be deducted. Note: We do not charge the fees, fees are charged by the merchant provider.
If you have any questions please don’t hesitate to e-mail, phone or write to us at anytime...
e-mail: info@peacelovecrystals.com.au or contact us form.

Gift Certificates

PEACE LOVE CRYSTALS™ Gift Certificates have an expiry of 3 years (1095 days) from the date of purchase. To purchase or see instructions on how to redeem a gift certificate or check a gift certificate balance click here.

Sending a PEACE LOVE CRYSTALS’ Gift Certificate is easy… click here enter your name then email, enter the lucky recipient’s name and email… send an optional message… enter an amount between $20 to $2000… then choose a suitable Gift Certificate theme.. Preview if you wish then add to cart…

Jewellery Care Instructions

SLEEP - Never sleep while wearing your jewellery.
SHOWER- Keep your jewellery away from water.
SPRAYS - Use perfumes, hair sprays, lotions, etc.. before you put on your jewellery.
SWEAT - Try to avoid to much sweating while wearing your jewellery. Don’t wear it to the gym.
SWIM - Take off jewellery before swimming.

Safety Information

Please be careful with very young children, children may mistake crystals/tumbled stones for lollies. PEACE LOVE CRYSTALS™ recommends crystals/tumbled stones not suitable for children under 4 years old.

Currencies

PEACE LOVE CRYSTALS™ accepts payment in Australian Dollars. However you can change the currency to USD, GBP, NZD or Euro.. this can be changed in the top right-hand corner on our website.. Click on the current currency then select the currency you want. Changing currency will help with grasping the value in your currency only, payment will convert to AUD.